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Mutual Trust Bank PLC (MTB) has earned international recognition from Global Finance in its 2026 World’s Best Consumer Digital Bank Awards, becoming the only bank from Bangladesh featured in the Asia-Pacific winners’ list.
The recognition stems from careful, in-depth review and scrutiny by Global Finance of all the consumer-centric digital services Mutual Trust Bank PLC has. The bank currently boasts having the largest repertoire of digital solutions in the Bangladesh banking industry, including frontier-leading AI solutions.
Mutual Trust Bank PLC currently has the most feature rich, user-friendly banking app in the industry, MTB Neo, offering truly next-generation banking experiences. It offers everything from seamless account, FDR, DPS, loan applications to every kind of banking transactions approved by Bangladesh Bank. To offer even more hands-free and seamless user experience, MTB Neo boasts state-of-the-art voice banking, where customers can do all kinds of transactions and payments using their voice only, in both Bangla and English!
MTB NEO is also home to PFM, an AI-powered personal finance management solution, which even both MTB account holders and non-MTB account holders can use to do their personal finance management to track and manage their assets and liabilities, monitor income and expenses, and gain actionable insights into their financial health.
Mutual Trust Bank PLC also boasts having the first AI-powered call center agents in Bangladesh. The conversation and service delivery capacity of the agents are lifelike, and customers can get almost all call center services like card activation or queries, statement level queries answered automatically, without having to wait in a long call-queue. This AI initiative has been a game-changer to revolutionize the way Bangladeshi customers interact with call center.
Another flagship AI-initiative which cemented Mutual Trust Bank’s lead as the best digital consumer bank is, the bank’s very first AI-powered humanoid banking avatar, MITA (MTB Intelligent Assistant), which at the time of launch, was the first of its kind in Asia, and one of the only five of its kind in the world. MITA can serve almost all customer’s general queries about banking products (Retail, SME, Agri, Credit Cards, NRB, Agent banking, NEO, MTB overview and many more), in-depth feature queries, customer lead generation, both banking and companion-like conversation. Instead of talking to a text bot, customers vastly prefer talking to a human on screen to get services and information, like they would otherwise get at bank branch. MITA is currently available in MTB NEO app, and at: avatar.mutulatrustbank.com
Apart from these, other unique solutions like TradeX (for trade customers, a fully digital trade solution), revamped e-banking app (the most feature-rich and individual organization-tailored smart banking app), and a plethora of other digital solutions make up the full digital ecosystem, which separates Mutual Trust Bank as a leader in the digital domain in Bangladesh banking industry.
Commenting on the achievement, Syed Mahbubur Rahman, Managing Director & CEO of MTB, said, “This recognition by Global Finance is a significant milestone in MTB’s digital transformation journey and reflects our commitment to building a truly customer-centric digital banking experience. Our vision is to make MTB Neo an everyday banking companion, enabling customers to access essential banking services seamlessly, without the need to visit a branch for routine transactions, and having the best digital ecosystem for consumers comprising end-to-end digital banking services utilizing our voice banking, call center AI solution, MITA. Being recognized as the only bank from Bangladesh in the Asia-Pacific winners’ list is a proud achievement for MTB and a testament to the growing potential of digital banking in Bangladesh.”
Through a new wave of digital banking comprising MTB Neo, Call center AI agent, Voice banking, MITA, TradeX, e-Banking, Mutual Trust Bank PLC continues to advance its vision of convenient, inclusive, and technology-enabled banking for customers across Bangladesh.
