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At MTB, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed. If you have a grievance, please feel free to contact to our Complaint Cells:

MTB Corporate Head Office Complaint Cell Address:
Mutual Trust Bank Ltd.
Corporate Head Office
MTB Centre, 26 Gulshan Avenue
Gulshan 1, Dhaka 1212

You may also submit your grievances Online

Officers Attached to Central Customer Service & Complaints Management Cell (CCS & CMC)

Name & Designation E-mail Address Phone No.
Ms. Sharmin Ahmed
Vice President 02-9846966
Ext: 2440
Mr. Md. Shakawat Hossan
Junior Assistant Vice President 880 (2) 9846966,
Ext: 2443

Hotline: +880 1708808420; +880 1708808421 (these hotline numbers are available to take complaints from 10 a.m. to 6 p.m. (except holidays))

Members of Central Customer Service & Complaints Management Cell (CCS & CMC)
Name Designation As
Mr. Syed Rafiqul Haq Additional Managing Director & CBO Chairman
Mr. Goutam Prosad Das Deputy Managing Director & GHoICC Member
Mr. Tarek Reaz Khan Deputy Managing Director & COO & CAMLCO Member
Mr. Md. Bakhteyer Hossain Senior Executive Vice President & HoMITS Member
Mr. Shyamol Boran Das SEVP & Chief Digital Officer Member
Mr. Usman Rashed Muyeen SEVP & HoCRM Member
Mr. Md. Shafquat Hossain SEVP & Head of SME & Retail Member
Mr. Galib Hamid Protik EVP & Head of MOD Member
Mr. Azam Khan SVP & GCCO Member
Mr. Masud Mushfiq Zaman SVP & GHoHR Member
Ms. Sharmin Ahmed VP & Head of SQ Member Secretary
Members of Regional Customer Service & Complaints Management Cell (RCS & CMC), Chittagong
Name & Designation E-mail Address Phone No.
Mr. Md. Shazzad Rana
Assistant Vice President 031-2518560
Ext. 103
Mr. Md. Nurul Absar Chowdhury
Officer 031-2518560
Ext. 107

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