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Mutual Trust Bank PLC (MTB) is proud to introduce – MITA (MTB Intelligent Assistant), a dedicated AI-powered virtual RM for both MTB customers and non-customers alike. It is a personal and dedicated virtual, humanoid banking relationship manager (RM) for each user.
Unlike traditional digital initiatives with no human face, MITA is an interactive, dignified virtual human and MTB digital banking virtual employee with a face and persona, and everyone’s custom banking relationship manager. User can interact with MITA by either clicking on interactive buttons, or speaking directly.
As an AI-powered virtual RM, MITA can do many things that a human RM can do. MITA is capable of answering banking queries, providing financial education and knowledge, having friendly conversations even on non-banking topics, guiding and onboarding users to desired banking services and many more.
Speaking on the occasion, Syed Mahbubur Rahman, Managing Director & CEO of MTB, stated: “As the latest addition to revolutionizing banking RM-Customer interaction, and, as part of MTB’s unrelenting commitment to digital excellence on a global scale, MITA brings forth banking accessibility in Bangladesh on a scale never witnessed before. MITA is here for any banking need of any person, and it is 24/7 available for banking services. Essentially, MITA brings banking anywhere in Bangladesh and the world, as long as the user has a smartphone / device and internet. MITA, or MTB Intelligent Assistant, as the name suggests, is truly the best omnipresent banking assistant you can ask for!”
MITA is now available at: www.avatar.mutualtrustbank.com , and MTB NEO app (both on Android Playstore and iOS App Store platform). As part of MTB’s continuous commitment to digital excellence, MITA will continuously learn and offer even more banking services and conversations on broad varieties of topics to the users.
