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With a view to ensuring customer satisfaction by providing excellent service, MTB has recently introduced an automated feedback solution in its branches in order to gather customers’ opinion. It is necessary to know whether customers are satisfied with the bank’s services and products. MTB embraces every feedback that represents the direct VOICE of customers and tries to resolve those at the soonest to retain customers’ loyalty. Syed Mahbubur Rahman, Managing Director & CEO of MTB has introduced this service in a simple ceremony held at MTB Centre Corporate Branch, Gulshan 1, Dhaka 1212.
Among others, Syed Rafiqul Haq, Additional Managing Director & Chief Business Officer, Rais Uddin Ahmad, Deputy Managing Director & Chief Anti-Money Laundering Compliance Officer (CAMLCO), Shyamol Boran Das, Chief Digital Officer, Sharmin Ahmed, Head of Service Quality and Azam Khan, Head of MTB Communications Department of MTB along with other senior officials of the bank were also present at the ceremony.