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At MTB, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed. If you have a grievance, please feel free to contact to our Complaint Cells:

MTB Corporate Head Office Complaint Cell Address:
Mutual Trust Bank Ltd.
Corporate Head Office
MTB Centre, 26 Gulshan Avenue
Gulshan 1, Dhaka 1212

You may also submit your feedback/grievances Online

Officers Attached to Central Customer Service & Complaints Management Cell (CCS & CMC)
Name & Designation E-mail Address Phone No.
Ms. Sharmin Ahmed
Senior Vice President		 sharmin.ahmed@mutualtrustbank.com 2222 83966
Ext: 2440
Mr. Asif Uddin Ahmed
First Assistant Vice President		 asif.uddin@mutualtrustbank.com 2222 83966
Ext: 2443

Hotline: +880 1708808420; +880 1708808421 (these hotline numbers are available to take complaints from 10:00 a.m. to 6:00 p.m. except holidays)

Members of Central Customer Service & Complaints Management Cell (CCS & CMC)
Name Designation As Phone No.
Mr. Syed Mahbubur Rahman Managing Director & CEO Chairman 2222 83966, 5881 2298
Mr. Chowdhury Akhtar Asif Additional Managing Director & CBO Member 2222 83966, 5881 2298
Mr. Goutam Prosad Das Deputy Managing Director & Group Head of ICC Member 2222 83966, 5881 2298 (Ext: 2420)
Mr. Rais Uddin Ahmad Deputy Managing Director, Company Secretary & CAMLCO Member 2222 83966, 5881 2298 (Ext: 2386)
Mr. Md. Bakhteyer Hossain Deputy Managing Director & COO Member 2222 83966, 5881 2298 (Ext: 2300)
Mr. Md. Shamsul Islam Deputy Managing Director & Head of Treasury Member 2222 83966, 5881 2298 (Ext: 2470)
Mr. Usman Rashed Muyeen Deputy Managing Director & GCRO Member 2222 83966, 5881 2298 (Ext: 2140)
Mr. Md. Shafquat Hossain Deputy Managing Director & Head of Retail Member 2222 83966, 5881 2298
Mr. Galib Hamid Protik Head of MOD Member 2222 83966, 5881 2298 (Ext: 2370)
Mr. Masud Mushfiq Zaman Chief People Officer Member 2222 83966, 5881 2298 (Ext: 2550)
Mr. Khalid Hossin Chief Digital Officer Member 880258815021
Ms. Sharmin Ahmed Head of Service Quality Member Secretary 2222 83966, 5881 2298 (Ext: 2440)
Members of Regional Customer Service & Complaints Management Cell (RCS & CMC), Chittagong

Name Designation As Phone No. E-mail Address
Mr. Syed Mahmud Akhter Head of WBD-3 and MTB Chattogram Zonal Head 2333316680 mahmud.akhter@mutualtrustbank.com
Mr. Mohammed Ishaque Regional Head, Region-7 Member 8802333316917 ishaque.nafi@mutualtrustbank.com
Mr. Md. Shazzad Rana Branch Manager, Khatungonj Branch Member Secretary 02333362254 ( Ext: 101) shazzad.rana@mutualtrustbank.com

External Stakeholders may submit their feedback/grievances Here