Only Retail and SME customers under following categories are eligible to avail MTB IVR services:

1. Individual/Proprietorship Account holders

2. Joint Account holder with “Either or Survivors/Any One Can Operate” type operation mode

To avail MTB Voice IVR services, customers have to call MTB 24/7 Contact Centre at 16219 or +8809604016219 from their registered mobile number and generate TPIN first. If customers have a debit card against their savings/current account, they can also avail IVR services using their debit card PIN. Similarly, they can also take IVR services for their credit card with credit card PIN.

TPIN- Telephone Personal Identification Number, is a 4-digits number combination designed for the valued customer specifically for IVR based phone banking services. It is an instant and secured PIN code generation process by which customers can generate the PIN by themselves through Contact Centre IVR.

TPIN is the main validation point for MTB IVR Self-Services.

No. It is mandatory to call from Registered Mobile Number to avail MTB IVR Services. However if customer wants to know about MTB Product & Service Information, then customer doesn’t need to call from registered mobile number.

For availing MTB IVR Self-Services, customers have to call from their registered mobile number. For security purpose, customer will have to insert their TPIN/Card PIN once the IVR will instruct them to input.

In addition to that, for transactional services like MTB Account to Account Fund Transfer, Credit Card Bill Payment and Fast Fund will be validated with 2-Factoer Authentication (2FA) through OTP (One Time Password), which will be sent via SMS in their registered mobile number or in registered email address.

No. Customer himself/herself can only call from their registered mobile number and validate through TPIN/Card PIN to take any service. Other than customer, No one else can avail IVR services for customer’s card or account.

We strongly advised our customers not to share their TPIN, Card PIN and OTP with anyone. For any fraudulent transaction(s) to happen because of sharing TPIN/Card PIN/OTP by the customer himself/herself, that customer has to take the responsibility of that transaction(s).

Yes. Customer can avail MTB IVR services 24/7 from anywhere by calling our Contact Centre from the registered mobile number.

As it is mandatory to call from the Registered Mobile Number to avail IVR services, hence, if customers have their roaming number with them, they can avail IVR services by calling from roaming registered mobile number.

Following five TPIN related services to be offered for valued MTB customers:

No fees and charges will be incurred for TPIN services; these services are complimentary from MTB for our valued customers.

To avail any of the TPIN services, account and card must be in active status. Accounts and cards which are not in active status, will not be able to avail TPIN services until the accounts and cards are in active service.

Customers have to generate TPIN either with their account or card number. When a customer generates TPIN for one Account number, the other accounts under the same Customer ID will be automatically tagged and customer can use this single TPIN for all the accounts. Likewise, when a customer generates TPIN for one card number, the other cards under the same Client ID will be automatically tagged and the customer can use the single TPIN for all the cards.

Note that customers do not need to generate TPIN for their debit cards. Account’s TPIN will work for the tagged debit card.

Once a TPIN is created, customer can link his/her other accounts or cards if registered mobile number is same across all accounts/cards. In this way, existing users of TPIN can link their other accounts/cards easily to avail wide array of services under MTB Contact Centre IVR.

No, Individual Account cannot be linked with any type of Joint Accounts under the same TPIN. Customer needs to generate TPIN separately for their joint accounts (Either or Survivor) with the registered number given in that account.

If customer inputs consecutive three wrong TPIN, customers’ TPIN will be locked automatically and customer has to call MTB Contact Centre from his/her registered mobile number to unlock the TPIN.

Customer will be able to do it from anywhere, anytime at their convenience by calling MTB Contact Centre from their registered mobile number.