Green PIN is a Contact Centre IVR based, instant and secure PIN generation service for all MTB Cards.
Anytime & Anywhere, a Cardholder can generate PIN for his/her new card, change the old PIN as well as reset the old PIN in case he/she has forgotten.
Cardholders no longer need to visit any MTB premises to place requests for PIN, nor do they have to wait for PIN after placing the request; they will get their desired PIN instantly.
Fraud risk for Green PIN is minimal as customer’s identity is verified and entire conversation is recorded in the system.
PIN generation is just a call away! Call MTB 24/7Contact Centre @ 16219 to set your PIN.
MTB Green PIN is an instant and secure card PIN generation process by cardholder himself through Contact Centre IVR for all types of cards issued by MTB.
It enables valued cardholder to Generate, Reset and Change card PIN anytime from anywhere at his/her convenience.
This is a paperless “Go Green & Save the Planet,” initiative to live better.
Following three card PIN related services are offer for valued MTB cardholders:
Now customers can Generate and Change their Card PIN instantly from IVR without the help of Customer Service Executive if they have TPIN and calling from Registered Mobile Number
If customers do not have TPIN, they can also Generate or Change Card PIN by calling from their Registered Mobile Number with the help of Customer Service Executive.
No fees and charges will be incurred for new card PIN generation, forgotten card PIN reset
and existing card PIN change, this services are absolutely Free of Cost (FOC) for valued MTB
|Particulars||Fees & Charges|
|New Card PIN Generation||Free of Cost|
|Forgotten Card PIN Reset||Free of Cost|
|Card PIN Change||Free of Cost|
To avail Green PIN services, account and card must be in active status. Accounts and cards which are not in active status, will not be able to avail Green PIN services until the accounts and cards are in active service.
No. It is mandatory to call from Registered Mobile Number to avail MTB Green PIN Services.
Customers can Generate and Change their Card PIN instantly from IVR if they have TPIN and calling from Registered Mobile Number.
If customers do not have TPIN, they can also Generate or Change Card PIN by calling from their
Registered Mobile Number with the help of Customer Service Executive.
A Cardholder will be able to do It from Anywhere, Anytime At his/her Convenience by Calling MTB 24/7 Contact Centre.
If you have TPIN, you can generate or change multiples card PINs in a single call.
If you do not have TPIN, through a single call you can generate PIN for only one card
As a valued primary cardholder, you can avail MTB Green PIN services for your supplementary card(s) if your mobile number is registered against that card(s) too. In case of different registered mobile number for the supplementary card(s), respective supplementary cardholder(s) need to call our MTB 24/7 Contact Centre to avail the service.
As per policy, a cardholder can change his/her Card PIN Maximum 3 times in a day.
Card PIN Generation, Reset or Change is not applicable/required for any virtual card issued by MTB.
Virtual Card is only for QR based payment at merchant outlets and not enabled to do physical card based transaction at POS and ATM terminals.
Customer must avail MTB Green PIN services as MTB already discontinued paper based PIN production.
Yes, Customer can avail MTB Green PIN service. As it is an IVR based service. A valued cardholder can avail the service by calling from his/her registered mobile number
No, customer will not be able to avail the service on behalf of someone else as this a violation of card and information security. Individual cardholder needs to call to our 24/7 Contact Centre from his/her registered mobile number to avail MTB Green PIN services.
We strongly advised our customers not to share their TPIN, Card PIN and OTP with anyone. For any fraudulent transaction(s) to happen because of sharing TPIN/Card PIN/OTP by the customer himself/herself, that customer has to take the responsibility of that transaction(s).
In case of 3 (three) consecutive wrong attempts for any mentioned MTB Green PIN services, the card will be blocked temporarily for your card security purpose. You can reactivate the temporarily blocked card by calling to our 24/7 Contact Centre from your registered mobile number anytime.
If your registered mobile number is in Roaming mode and with you, you can get the services by calling from your roaming registered mobile number.