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Preventive Measures For Internet Banking Scams :
Before login to your internet banking account, make sure that the website address begins with https://ibank.mutualtrustbank.com/login/login.aspx), which confirms that you have logged on to the secured site of MTB. The Padlock symbol available in the left-hand corner resembles the security certificate issued by an authorized organization.
It is better to use the virtual keyboard provided by MTB for typing the credentials.
  • Always use strong passwords for your internet banking account. Please change your password regularly and ensure it’s still a strong one.
  • If you identify that your internet banking password has been compromised, change the password immediately.
  • Be wary of any unexpected or strange ‘pop-up’ windows that might suddenly appear, especially during your internet banking session.
  • Try not to perform any online banking when you’re using a public/open Wi-Fi network, a public computer, and unauthorized VPN software
  • Avoid signing-in to your internet banking account via mailers.
  • Subscribe for transaction notifications
  • Remember to log out from the system and close your browser whenever you leave your computer, even for a short period.
  • Don’t save the password, disable your browser’s AutoComplete feature that remembers the data including your online password. Uncheck the option “Remember my Password” in your browser. Refer to your browser’s Help function for details.
  • Clear your browser’s cache after each session regularly, so that your account information is removed. This is particularly important if you are using a shared PC. It is a good practice to run your browser in private mode.
  • Always use the latest recommended and updated internet browsers, which has the most updated security features available.
  • MTB will always ensure your second-factor authentication through One Time Password (OTP) via SMS or email
  • Call 16219 (local) / +8809604016219 (Foreign) immediately, if you notice any unusual transactions on your account.