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Best Customer Experience is the ethos of MTB Contact Centre. We catch every opportunity to ensure convenience to our valued clients. To keep these promise MTB Contact Centre (MTB CC) started its journey on December 27, 2011.  Right from the start, MTB CC serving 24/7, 365 days a year. MTB CC never sleeps!

The helpline for all MTB customers:

In Bangladesh: 16219 (From Mobile) or 096040 16219 (From Mobile or BTCL)

From Overseas: +880 96040 16219

You may also Request Service in MTB Customer Service Portal

Besides calling, we are open and encourage our valued clients to communicate with us as per their convenience. Customers can Email us at or even can Fax us at +88-02-48321919. Convenience-Redefined!

Our Valued clients are facilitated with a range of instant services from MTB 24/7 Contact Centre to make life easier and convenient, hassle free and instant. Range of services provided from MTB CC are-

Account Services

  • Account Balance Information
  • Transaction Details Information
  • Account status
  • Positive Pay Instruction
  • Cheque Stop Request
  • Loan Details
  • Loan BA Letter resend request
  • Loan Early & Partial Settlement Information
  • Student file info query
  • Sales lead for Loan/Account
  • Passport endorsement query
  • Branch/ATM Location information
  • Saturday & Evening Banking information
  • Interest Rate Related Information
  • Schedule of Charges Information
  • Foreign Currency Exchange Rate Inquiry
  • Customer Feedback & Complaint
Card Services
  • Debit & Credit Card Activation
  • Card Block, Lost & Stolen Report
  • Card Transaction Details
  • Credit Card Balance Inquiry
  • Card Cheque Book Requisition
  • Card Cheque Activation & Block
  • Card Replacement
  • PIN Replacement
  • Capture Card Block & Replacement
  • Foreign Part Enable/Disable Request
  • E-Commerce Enable/Disable Request
  • Credit Card Payment Inquiry
  • Currency Exchange Rate for Credit Card Foreign Part Payment
  • Fast Loan Request
  • MTB Installment Purchase Program (MIPP) Request
  • MRewardz Point Redemption Request
  • Airport Pick & Drop Service Request
  • Airport Meet & Greet Service Request
  • FlexiPay Related Information
  • MTB Delight Merchant Inquiry
  • MTB Protection Plan Enrollment/De-Enrollment
  • Credit Card Statement Inquiry
  • Credit Card Statement Resend Request
  • Card Dispute Resolving Request
  • E-statement Enrollment Request
  • Email Address Update Request
  • SMS alert related info & services
  • Sales lead for Credit Card
  • Credit Card Application Status Inquiry
  • Customer Feedback & Complaint
Value Added Services
  • Internet Banking & SMS Banking related information
  • Internet Banking User Unlock
  • Internet Banking Mobile number change
  • Internet Banking User Type change
  • Internet Banking MPIN Media Change
  • Fund Transfer or Mobile top up Dispute Resolution
  • SMS Banking Enrollment
  • Missed call Mobile Recharge Activation
  • Customer Feedback & Complaint
Product Information
  • Deposit Product Information
  • Loan Product Information
  • Cards Product Information
  • MTB Privilege Banking Information
  • NRB Product information
  • SME Product Information
  • Agent Banking Information
  • MTB Air Lounge Information
  • Islami Banking Product Information
Remittance Services
  • Remittance Send & Receive Inquiry
  • Exchange House Related Inquiry
24/7 Self-Service IVR
MTB Visual IVR

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