MTB Contact Center

MTB Contact Centre is now at your service 24 hours a day 7 days a week and 365 days a year.

To have the services please dial the following numbers:

In Bangladesh: 16219 (From Mobile) or 096040 16219 (From Mobile or BTCL)

From Overseas: +880 96040 16219

You can mail us to customer.service@mutualtrustbank.com


Accounts Services

  • Account Balance Information
  • Transaction Details Information
  • Customer Feedback & Complaint

Card Services

  • Debit & Credit Card Activation
  • Card Transaction Details
  • Card Block, Lost & Stolen Report
  • Credit Card Balance Inquiry
  • Card Cheque Activation & Block
  • Card Replacement
  • Credit Card Application Status Inquiry
  • Credit Card Payment Inquiry
  • Credit Card Statement Inquiry
  • Card Dispute Resolving Request
  • Customer Feedback & Complaint
  • E-statement Enrollment Request
  • Email Address Update Request
  • Complaint regarding E-statement

Value Added Services

  • Internet Banking & SMS Banking related information
  • Internet Banking User Unlock
  • Internet Banking Password Recovery
  • Internet Banking Access change
  • Internet Banking Mobile number change
  • Internet Banking User Type change
  • Complaint regarding Fund Transfer or Mobile top up
  • Complaint regarding SMS Banking

Remittance Services

  • Remittance Send & Receive Inquiry
  • Exchange House Related Inquiry
  • NRB Account Balance & Transaction Details

Product Information

  • Deposit Product Information
  • Loan Product Information
  • Cards Product Information
  • NRB Product information
  • SME Product Information
  • Value Added Services Information
  • Application for New Credit Card
  • Daily Exchange Rate Information