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At MTB, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed. If you have a grievance, please feel free to contact to our Complaint Cells:

MTB Corporate Head Office Complaint Cell Address:
Mutual Trust Bank Ltd.
Corporate Head Office
MTB Centre, 26 Gulshan Avenue
Gulshan 1, Dhaka 1212

You may also submit your grievances Online

Officers Attached to Central Customer Service & Complaints Management Cell (CCS & CMC)
          

Name & Designation E-mail Address Phone No.
Ms. Sharmin Ahmed
Senior Vice President
sharmin.ahmed@mutualtrustbank.com 02-9846966
Ext: 2440

Hotline: +880 1708808420; +880 1708808421 (these hotline numbers are available to take complaints from 10 a.m. to 6 p.m. (except holidays))

Members of Central Customer Service & Complaints Management Cell (CCS & CMC)
Name Designation As Phone No.
Mr. Syed Mahbubur Rahman Managing Director & CEO Chairman 2222 83966, 5881 2298 (Ext: 2500)
Mr. Chowdhury Akhtar Asif Additional Managing Director & GCRO Member 2222 83966, 5881 2298 (Ext: 2400)
Mr. Goutam Prosad Das Deputy Managing Director & GHoICC Member 2222 83966, 5881 2298 (Ext: 2420)
Mr. Rais Uddin Ahmad Deputy Managing Director & CAMLCO Member 2222 83966, 5881 2298 (Ext: 2386)
Mr. Md. Bakhteyer Hossain Head of Transaction Banking Member 2222 83966, 5881 2298 (Ext: 2220)
Mr. Abdul Mannan Head of Branch Banking Division -1 Member 09666775555
Mr. Usman Rashed Muyeen Head of CRM Member 2222 83966, 5881 2298 (Ext: 2140)
Mr. Md. Shafquat Hossain Head of Retail Banking Member 09666775555
Mr. Galib Hamid Protik Head of MOD Member 2222 83966, 5881 2298 (Ext: 2370)
Mr. Masud Mushfiq Zaman Group Head of HR Member 2222 83966, 5881 2298 (Ext: 2550)
Mr. Khalid Hossin Head of Digital Banking Division Member 2222 83966, 5881 2298 (Ext: 2638)
Ms. Sharmin Ahmed Head of SQ Member Secretary 2222 83966, 5881 2298 (Ext: 2440)
Members of Regional Customer Service & Complaints Management Cell (RCS & CMC), Chittagong

Name Designation As Phone No. E-mail Address
Mr. Syed Mahmud Akhter Head of MTB Chattogram Chairman 031-2524269 mahmud.akhter@mutualtrustbank.com
Mr. Md. Shazzad Rana Branch Operations Manager of Agrabad Branch Member Secretary 031-2524269 (Ext: 102) shazzad.rana@mutualtrustbank.com

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